Last Updated: March 28, 2023
Information We Collect and How We Collect Information
We may collect information you provide directly via the Services. We may ask you for information when you register with our Services, submit comments and other content, order products, or directly contact us with questions or feedback, which may include some or all of the following types of information:
The information you provide may include Personal Information. “Personal Information” is information that identifies you personally (whether alone or in combination).
If you purchase or otherwise use our Services, you may be required to provide financial information, such as your credit card or bank account number, to a third-party vendor or payment processor that is not affiliated with us. We do not collect or store such financial information and we are not responsible for the collection or storage of such information by third parties. We will, however, have access to certain information associated with your account should you purchase or use the Services, including the amount and date of the purchase.
We may (either directly or via a third party provider like FullStory or Google Analytics) also collect certain information automatically when you visit the Services, including:
We may collect the above information in a variety of ways, including by using temporary localStorage data, “pixel tags” and “web beacons”.
Third-Party Information Collection
We may allow third parties to place and read their own cookies, web beacons, and other technologies to collect information through the Services. For example, our third-party service providers may use these technologies to collect information (i) that helps us with traffic measurement, research, and analytics, and (ii) that is used to serve advertisements across the Internet tailored to your apparent interests.
The information collected and stored by third parties remains subject to their policies and practices. We do not control these third parties’ tracking technologies or how they may be used.
How We Use Your Information
We may use information that we collect about you or that you provide to us, including Personal Information, to measure usage of the Services, to analyze the effectiveness of our Services, to conduct research, to improve and enhance functionality of the Services, to provide support for the Services and respond to requests and inquiries, to provide you with notices, such as updates or changes that we may make to the Services, and to market and advertise the Services, including through promotional e-mail messages, directly or in partnership with other parties.
We may from time to time aggregate information in certain data analysis, reports, or other interpretations of trends for both internal and external purposes.
Choices About How We Collect, Use and Disclose Your Information
We strive to provide you with choices regarding our collection, use and disclosure of the information you provide to us. The mechanisms listed below aim to provide you with control over such collection, use and disclosure:
Disclosure of Your Information
We want you to understand when and with whom we may share the information we collect. We may disclose information that we collect through the Services with third parties as follows:
You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
Social Networking Services
The Services may allow you to post information to various third-party services or platforms, such as social networking services like Instagram, Twitter and Facebook. You acknowledge that if you choose to use this feature, your friends, followers and subscribers on these third-party services or platforms will be able to view such activity. If you choose to access or make use of third-party social networking services, we may receive information about you that you have made available to those social networking services, including information about your contacts on those social networking services. The use of the information by such social networking websites will be governed by their privacy policies, and we do not control their use of the shared data.
Links to Third-Party Sites and Services
Do Not Track Signals
Third parties may keep track of your browsing activities across third party websites. California Business & Professions Code Section 22575(b) provides that California residents are entitled to know we respond to “Do Not Track” browser signals. Certain web browsers enable users to activate a “Do Not Track” signal but we do not currently respond to the “Do Not Track” signal or other similar mechanisms.
You acknowledge that Juice Blox, LLC may establish general practices and limits concerning use of the Services, including without limitation the maximum period of time that data or other content will be retained by the Services and the maximum storage space that will be allotted on Juice Blox, LLC’s servers on your behalf. You further acknowledge that Juice Blox, LLC reserves the right to change these general practices and limits at any time, in its sole discretion. We will endeavor to give you notice of any such change where required by applicable law.
Accessing and Correcting Your Information
If you wish to access, update, correct or delete any Personal Information in our possession that you have previously submitted via the Services, please contact us at email@example.com.
We take reasonable steps to protect the Personal Information provided to us from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Information to us via the Internet. In the event that personal information is compromised as a breach of security, Juice Blox, LLC will promptly notify our customers in compliance with applicable law.
Children Under the Age of 13
We do not knowingly collect any personal information from children under the age of 13. If we discover that a child under 13 has provided us with personal information, we will endeavor to delete such personal information from our systems.
Please note that the Services are directed towards users who reside in the United States. By using the Services, you consent to the collection, storage, processing, and transfer of your information in and to the United States, or other countries and territories, pursuant to the laws of the United States. Some of these countries may not offer the same level of privacy protection as your own.
Additional Information For California Consumers
Under the California Consumer Privacy Act (“CCPA”), as amended by the Consumer Privacy Rights Act (“CPRA”), we are required to provide specific disclosures about how we use and disclose personal information (“California Personal Information”) about you (“consumers” in this section). This section covers how we have collected, used, disclosed and otherwise processed your California Personal Information over the past 12 months, as well as additional rights you may have with respect to your California Personal Information. This section does not reflect our processing of California Personal Information where an exception under California law applies.
California Personal Information
Depending on your online and offline interactions with us, we may collect and process the following categories of California Personal Information:
a. Identifiers: including contact details such as real name, postal address, email address, account name, or other similar identifiers;
b. Financial Information: including credit card information;
c. Customer Records: paper and electronic customer records containing Personal Information, such as name, address, telephone number;
d. Purchase History and Tendencies: commercial information including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;
e. Internet or Other Electronic Network Activity Information: including your interactions with our Site;
f. Audio, Electronic, Visual, or Similar Information: audio, electronic, visual, or similar information (but note that we do not sell this information). For example, if you contact our call center, we may retain a copy of that call recording.
g. Inferences: drawn from the information collected.
Certain California Personal Information that we collect about you may be considered “Sensitive Personal Information” within the meaning of California Privacy Law, including credit card information which we collect for billing and transactional purposes in connection with providing you our products and Services. We only use and disclose Sensitive Personal Information as necessary in connection with the performance of services and the provision of goods, compliance with federal, state, or local laws, and as otherwise permitted by California Privacy Law.
We collect the categories of California Personal Information identified in the sub-section above directly from you, automatically as you use our Sites and Services, and from third parties such as data analytics providers, social media networks, and distributors and intermediaries.
Purposes of Use
We use California Personal Information for the following business and commercial purposes:
Negotiate, conclude, and perform contracts with vendors;
Manage our accounts and records;
Operate our Sites, including through the use of analytics software;
Communicate with individuals that are, or who represent, customers, vendors, or web users related to transactions;
Protect our rights and interests;
Ensure the security of our Sites and other assets;
Legal and regulatory compliance and internal control evaluations and audits (including where conducted by our internal and external audit service providers);
Obtain legal advice, including for legal proceedings and litigation and also in connection with the sale, purchase or merger of a business;
To provide the products, information and services you request;
For security, credit or fraud prevention purposes;
To provide you with effective customer service;
To provide you with a personalized experience when you use our Sites;
To contact you with information and notices related to your use of our Sites;
To improve the content, functionality and usability of our Sites;
To improve our products and services; and
For any other purpose identified in an applicable Privacy Notice or other agreement between us and you.
Advertising, marketing, and public relations (including direct marketing);
Market research and competitor analysis;
To display personalized advertising when you visit our Sites or a third party website;
To contact you with special offers, such as financial incentives (where based on consent), new products, contest and sweepstakes, and other information we believe will be of interest to you;
To invite you to participate in surveys and provide feedback to us;
To better understand your needs and interests; and
To improve our marketing and promotional efforts.
Disclosure of California Personal Information
We may disclose the categories of California Personal Information described above, for the business purposes described above, to:
a. Third-party service providers and contractors that perform data processing activities on our behalf, subject to appropriate privacy and security obligations;
b. Customers, distributors, and intermediaries in connection with the performance of transactions;
c. Government and other authorities as required by law;
d. Potential purchasers and other parties in connection with the sale, purchase, or merger of a business; and
e. Others to the extent necessary to comply with applicable law and as otherwise permitted under California Privacy Law.
We may disclose Identifiers and Internet or Other Electronic Network Activity Information for the commercial purposes described above to:
a. Third-party service providers; and
b. Social media and advertising networks.
Your California Privacy Rights
Subject to certain exceptions detailed in California Privacy Law, as a California resident, you have the right to request: (i) deletion of your California Personal Information; (ii) correction of inaccurate California Personal Information; (iii) the right to know/ access the categories of California Personal Information that we collect about you, including the specific pieces of California Personal Information; (iv) the categories of California Personal Information disclosed for a business purpose; and (v) information about the categories of California Personal Information about you that we have shared (as such term is defined under California Privacy Law) and the categories of third parties to whom the California Personal Information was shared.
In addition, California law grants California residents certain rights and imposes restrictions on particular business practices as set forth below.
Do-Not-Sell or Share My Personal Information
In addition to the above-stated rights, California residents have the right to opt-out of the selling or sharing of their California Personal Information, as such terms are defined under California Privacy Law. To exercise this right, please contact us at firstname.lastname@example.org.
In addition, we have configured our cookie management tool to honor opt-out preference signals sent by Global Privacy Control (“GPC”) within the browser. Please note that due to technical limitations, the GPC signal is only honored within the particular browser. Beyond GPC, we do not currently respond to web browser “do not track” signals or other mechanisms that indicate your preference for not having information collected over time and across different Websites or digital apps following your visit to one of our Sites.
We will not discriminate against you by offering you different pricing or products, or by providing you with a different level or quality of products, based solely upon your exercising your rights under applicable law.
Finally, we do not “sell” or “share” California Personal Information about consumers that we know are younger than 16 years old without opt-in consent.
Exercising Your Rights
If you are a California resident and wish to request the exercise of these rights as detailed above or have questions regarding the California Personal Information collected or shared with third parties, please contact us at email@example.com. When submitting your request, please include the specific nature of your request, referencing "Your California Privacy Rights," as well as your first and last name, email address, and zip code or mailing address. We may apply any exceptions or other conditions available under law when responding to access, correction, deletion, or other requests. We will generally fulfill requests for access, correction, and deletion within 45 days of receiving a valid verified request. We may extend the respond time by another 45 days by notifying the individual of the time extension.
To the extent that you elect to designate an authorized agent to make a request on your behalf, the authorized agent must provide appropriate documentation including written signed permission from you, proof of your identity, and verification of the agent’s identity; a valid, designated power of attorney as defined under the California Probate Code, and certificate of registration as an agent before the California Secretary of State. If you are an agent submitting the request on behalf of a California consumer, please contact us at firstname.lastname@example.org.
We may offer rewards programs that allow participants to earn or otherwise receive discounts in return for registering and/or making purchases or leaving a review. Participation in these programs is voluntary and requires your prior opt-in consent, which you may revoke at any time by following the instructions provided in such terms. Information collected via these programs may include email address and other contact information, demographic information, and opinions.
Because our programs involve the collection of personal information, they might be interpreted as a “financial incentive” under California law. The value of your personal information to us is related to the value of the perks (e.g., discounts) provided in the program less the expense related to offering those benefits to program participants.
We keep your California Personal Information for as long as needed or permitted according to the purpose(s) for which it was obtained. The criteria used to determine our retention periods include (i) for as long as we have an ongoing relationship with you; (ii) for the duration of a contract with you; (iii) as required by a legal obligation to which we are subject to; or (iv) as advisable considering our legal position (such as in regard of applicable statutes of limitations, litigation, or regulatory investigations). We may remove California Personal Information for inactive accounts from our database, subject to any applicable legal or regulatory obligations. Furthermore, we may delete California Personal Information from our database at any time and without providing any reason.
Shine The Light
Separately, under California’s “Shine the Light” law (Cal. Civ. Code § 1798.83), California residents who provide us their Personal Information are entitled to request and obtain from us, free of charge, information about the Personal Information (if any) we have shared with third parties for their own direct marketing use; such requests may be made once per calendar year for information about any relevant sharing in the prior calendar year (so, requests submitted in 2023 would be applicable to relevant disclosures (if any) in 2022). If you are a California resident and would like to make such a request, please contact us at email@example.com, using the subject line "Request for California Privacy Information." In your request, please attest to the fact that you are a California resident and provide a current California address. We will reply to valid requests by sending a response to the email address from which you submitted your request. Please note that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing and the relevant details required by the Shine the Light law will be included in our response.